• How to query my order list/order status?

If you want to view your order list, click "Welcome" in the top navigation to enter your personal homepage, and then click "My Orders" to view the orders you place.

• How to collect favorite products and view them?

Click on the heart icon of "Add to Favorites" below the product, and you can successfully add it to my favorites list.If you want to view your favorites list, click "Welcome" in the top navigation to enter your personal homepage, and then click "My Favorites" to view the products you like.

• For which regions is placing an order not available?

• Can the shipping address, contact number, or product model be modified after placing an order?

• How long does an order take to become effective after a successful payment? How long will an unpaid order be retained?

• If an order has been placed but not paid, can items be added or removed?

When the order is placed but not paid, you can still return to the shopping cart for operations. and then re - ordered (more convenient) or you can contact customer service for assistance in modifying the product details.

• If an order contains multiple products, can only one of them be cancelled and a refund be issued?
  

For orders that have not been shipped, a specific product can be cancelled individually and a refund can be issued; for orders that have been shipped, the entire order needs to be signed for receipt, and then a partial return and refund can be applied for the products that need to be returned.

• Can custom-made products be cancelled after placing an order? Will there be a charge for cancellation?

If a custom-made product is cancelled after production has started, 20% of the material cost will be deducted; if production has not started, a full refund will be given.

• How long will it take to ship the order?

The specific delivery time depends on the following circumstances. The above data is for reference only.