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Is there a product size guide?
You can check it in the following ways
- Product detail page: Each product's detail page features a "Size Specifications" section, which includes specific parameters such as length, width, height, and weight. It is convenient for you to refer to and check against.
- Customer service assistance: If you have any questions about the size description (such as how to measure, whether it fits your needs, etc.), you can directly contact the online customer service. Inform them of the name or link of the product you want to know about, and the customer service will explain the size information to you in detail. They can also provide suggestions based on your specific situation (such as height, weight, usage scenario).
- When will out-of-stock products be restocked?
The restocking time of products is affected by many factors, including product category, supplier inventory, logistics and transportation status, and production cycle, so it is difficult to give an exact restocking time.
To keep you informed of product restocks in a timely manner, we recommend the following methods:
- Pay attention to the product page: Add the product to your shopping cart or favorites, and enable the restock notification function. The system will automatically remind you when the product is restocked.
- Keep an eye on store updates: Follow our store, and we will release product restock information and related promotional activities through store announcements, social media accounts and other channels.
- Are the insoles compatible with all football shoes?
The insoles of our brand adopt a universally compatible design, which can be compatible with most styles of football shoes on the market. Whether they are with studs, long studs or flat soles, they can fit well in the space inside the shoes.
However, due to different brands and series of football shoes, there may be certain size deviations (for example, some brands are narrower, and some styles are larger/smaller in size). To ensure that the insole you receive perfectly matches your shoes, it is recommended that you first take out the original insole that needs to be replaced, measure its actual length and width (specifically, you can measure the longest distance from the front end to the back end of the insole, and the width at the widest part), and inform the customer service of the measured data.
The customer service will recommend the most suitable insole specifications according to the size you provide, so as to avoid affecting the user experience due to size deviations. You are also welcome to consult the customer service at any time before placing an order, and we will help you further confirm the adaptation details~
- How to Customize Personalized Shin Guard?
Guidelines for Customizing Personalized Shin Guards
Hello! Thank you for choosing to customize personalized shin guards. To ensure that your customization needs are accurately fulfilled, the process is as follows:
| Step 1 |
Consult customer service and place an order |
Please first contact the online customer service and inform them of your customization requirements (such as size, material preferences, whether you have basic design ideas, etc.). The customer service will confirm the feasibility of customization and related details with you. After confirmation, you can purchase the corresponding customization link in the store to complete the order. |
| Step 2 |
Provide customization content |
After placing the order, please contact the customer service again to send the specific customization content (such as exclusive patterns, text, logo files, color requirements, etc.). We support forms such as pictures, text descriptions or reference cases, and we will carry out professional design according to your needs. |
| Step 3 |
Confirm the renderings |
After receiving the customization content, the design team will complete the rendering design within 1-2 working days and send it to you for confirmation. Please carefully check the details such as patterns, text, and size. If there are any modifications, you can directly inform the customer service, and we will adjust until you are satisfied. After confirmation, the production will be officially started. |
| Step 4 |
Production and cycle |
After confirming the renderings, the production cycle is about 5 working days (excluding design and logistics time). During this period, we will strictly control the process quality to ensure that it meets the customization standards. |
| Step 5 |
Confirm the physical effect and deliver the goods |
After the product is produced, we will take detailed pictures/videos of the actual product and contact you for confirmation (through customer service messages or your reserved email). After you confirm that there is no problem, we will arrange delivery immediately; if there is any problem, we will coordinate and handle it according to the situation. |
- How to Customize Personalized Football Boots?
Guidelines for Customizing Personalized Shin Guards
Please first contact the online customer service and briefly explain your customization ideas (such as daily football playing scenarios, special needs for foot shape, etc.). The customer service will confirm the feasibility of customization, basic parameters (such as shoe size range, optional crafts, etc.) and provide the corresponding customization link. After confirmation, you can purchase the link to complete the order.
| Step 1 |
Contact Customer Service and Send Detailed Customization Content |
After placing the order, please contact the customer service again to provide specific customization details (the clearer the following information, the more the design will meet your needs):
- Studs: TF, ATM II, MG, AG, FG;
- Fabric: choose kangaroo leather or microfiber;
- Colors: main color, matching color, contrasting color for details, etc. (reference pictures can be attached);
- Embroidery / printing: text to be added (such as name, number), logo, exclusive patterns (please provide high-definition files), position (shoe side / tongue, etc.);
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| Step 2 |
Design Renderings and Start Production After Confirmation |
After receiving your customization content, the design team will produce exclusive renderings (including multi-angle details) within 2-3 working days and send them to you via customer service messages or your reserved email. Please carefully check the style, color, embroidery position and other details. If you have any modification suggestions, you can directly inform the customer service, and we will adjust them for free until you are satisfied. After confirming the renderings, we will officially enter the production stage. |
| Step 3 |
Description of Production Cycle |
The production cycle is 15 working days (calculated from the day the renderings are confirmed, excluding design and logistics time). During this period, we will strictly control the craftsmanship such as fabric splicing and embroidery precision to ensure that they meet the customization standards. |
| Step 4 |
Pay Attention to Information and Wait for Delivery |
After the production is completed, we will take physical detail pictures / videos and contact you via customer service or email to confirm the final effect. After your confirmation, we will arrange delivery immediately; if there is any problem, we will coordinate and handle it as soon as possible. |
Important ReminderDuring the customization process, your timely feedback is required for links such as design confirmation and physical check. Please be sure to pay attention to customer service messages (such as platform chat windows) or reserved emails to avoid prolonged cycles due to failure to check information in time.
Note: Customized products do not support after-sales service for non-quality problems. The actual customization effect of shin guards can be adjusted before they are shipped. Once customized shoes are produced, they do not support changes, returns or exchanges!
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How to maintain the product?
| Clothing |
Sports clothes (especially colored and functional fabrics) should be dried in a well-ventilated, shaded area. Direct sunlight can cause fading and reduce elasticity (spandex ages quickly under high temperatures). |
- Proper hanging:
- Heavy items (e.g., sports jackets, fleece sweatshirts) can be hung on wide-shouldered hangers to prevent collar deformation.
- Lightweight items (e.g., quick-drying T-shirts, sports bras) can be laid flat to dry or hung by the hem with clips (avoid hanging by the collar to prevent stretching).
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- No drying machines: Unless the fabric label explicitly states "tumble dryable," never use a dryer. High temperatures can shrink fabrics and reduce elasticity.
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| Shin guards |
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- Avoid Squeezing and Deformation
Do not place heavy objects on the shin guards during storage to prevent the outer shell from deformation or cracking. It is recommended to place them separately in an independent compartment of a sports equipment bag or in a dedicated storage bag. |
- Care for Special Materials
For shin guards with foam or sponge linings, avoid contact with oily substances (such as sunscreen, lubricating oil) to prevent material degradation. |
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Remove Surface Dirt
- After use, gently brush off loose dirt, mud, or grass with a soft-bristled brush (e.g., a toothbrush or shoe brush) to prevent debris from hardening.
- For dried mud, dampen a soft cloth with lukewarm water and wipe the surface to loosen the dirt, then brush it away.
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Deep Cleaning
- Mix a small amount of mild detergent (e.g., neutral laundry soap) with lukewarm water to create a gentle soapy solution.
- Dip a soft sponge or cloth into the solution, wring out excess water, and gently wipe the entire shoe surface. Avoid scrubbing vigorously, as this may damage the microfiber texture.
- Use a clean, damp cloth to wipe off any soap residue, ensuring no detergent is left (it can cause discoloration over time).
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Immediate Post-Use Care
- Remove loose dirt with a soft brush or dry cloth. For mud, let it dry first, then brush off gently—scrubbing wet mud can push debris into the leather pores.
- If the shoes are wet (from rain or sweat), blot excess moisture with a dry towel immediately—do not rub, as this can damage the leather.
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Gentle Washing
- Use only lukewarm water (never hot) and a mild, pH-neutral soap (e.g., saddle soap or leather-specific cleaner).
- Dip a soft sponge in the soapy water, wring it out until almost dry, and gently wipe the leather surface. Focus on stained areas but avoid excessive rubbing.
- Rinse the sponge with clean water, wring it out, and wipe away soap residue to prevent drying out the leather.
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Drying and Conditioning
- Air-dry slowly in a cool, shaded, well-ventilated area. Never use heat sources—high temperatures will cause the leather to shrink, harden, or crack.
- Once completely dry (this may take 24–48 hours), apply a small amount of leather conditioner (specifically for kangaroo or fine leathers, e.g., mink oil or leather balm). Use a soft cloth to massage the conditioner into the leather in circular motions, allowing it to absorb for 10–15 minutes, then wipe off excess. Conditioning keeps the leather supple and prevents cracking.
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- How to clean the product?
| Clothing |
- Separate by color: Wash dark-colored (e.g., black, navy) and light-colored (e.g., white, light gray) sportswear separately to prevent dye transfer. New clothes are best washed alone for the first time to reduce color bleeding.
- Separate by material:
- Functional fabrics (e.g., quick-drying clothes, compression wear) should not be washed with rough fabrics (e.g., jeans, jackets with zippers) to avoid snags and pilling.
- Clothes containing spandex (stretchy fabrics) should not be machine-washed with heavy items (e.g., sweatshirts, track pants) to prevent stretching and deformation.
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- Hand washing is preferred
- For tight-fitting clothes, items with lace/mesh designs, or those with silicone anti-slip strips (e.g., sports bras, compression pants), hand washing reduces fabric wear and deformation.
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- Steps: Soak in cold water or water below 30°C for 10 minutes (avoid prolonged soaking). Add a neutral detergent and gently press, focusing on sweat-stained areas (e.g., collars, armpits). Rinse until no suds remain.
- Machine washing tips:
- Always place items in a laundry bag. Select the "delicate cycle" or "wool cycle" with the lowest spin speed.
- Avoid "hot water washing" and "drying cycles"—high temperatures can damage elastic fibers and functional coatings (e.g., moisture-wicking layers, water-repellent coatings).
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Do not use bleach, fluorescent agents, or highly alkaline laundry powders (e.g., phosphate-containing powders). These can corrode fabrics, fade colors, and damage functional coatings |
| Shin guards |
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Remove Surface Stains
- First, use a soft brush (such as an old toothbrush) or a damp cloth to wipe off dust, mud, and sweat stains from the surface of the shin guards, focusing on the inner side that comes into contact with the skin (where sweat easily accumulates).
- For stubborn stains (like grass stains or mud clumps), soak them in warm water for 5-10 minutes first, then apply neutral soap or a mild detergent and gently scrub. Avoid using hard brushes or steel wool to prevent scratching the outer shell of the shin guards.
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- Avoid Harsh Chemicals: Do not use bleach, alcohol, or strong solvents, as they can break down the synthetic fibers and fade colors.
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- Storage: Keep in a cool, dry place away from direct sunlight. Store them with shoe trees to prevent creasing, and avoid stacking heavy items on top, which may deform the shoe shape.
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- Avoid Over-Washing: Kangaroo leather is porous and can lose natural oils with frequent washing. Clean only when visibly dirty.Do not soak kangaroo leather shoes in water, as this can weaken the material and cause discoloration.
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- Prevent Stretching: Do not wear the shoes with wet feet for extended periods, as moisture can cause the leather to stretch out of shape.
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- Storage: Store in a breathable bag or shoe box with a moisture-absorbing packet (to prevent mold). Use shoe trees to maintain shape, and condition the leather every 2–3 months if not in frequent use to keep it from drying out.
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